Refund policy

Return & Refund Policy

Thank you for shopping with Anouri Original. We strive to provide you with quality products and excellent service. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within [7] days of delivery. To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition and packaging

  • Proof of purchase (e.g., receipt or order confirmation) is required

Certain items are non-returnable:

  • Sale items

  • Gift cards

  • Personalized or custom-made products

Return Process

  1. Contact us at [anou.rioriginal@gmail.com] with your order number and reason for return

  2. We will provide return instructions and a return address

  3. Ship the item back within [7] days of receiving instructions (shipping is at customer’s expense unless item was defective or incorrect)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [5–10] business days

  • Refunds will be applied to your original method of payment

  • Shipping costs are non-refundable, unless the return is due to our error

Exchanges

If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within [48–72 hours] of delivery with photos and a description. We’ll make it right.

Contact Us

If you have any questions about our return and refund policy, feel free to contact us at:

📧 [anou.rioriginal@gmail.com]