Payments processed through ANOURI can be refunded within one month of the original transaction date. Once this window has passed, you must issue refunds outside of anouri
It can take up to 2–7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2–7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account.
In total, it can take up to 4–14 business days for your customer to receive their refund.
Once you process a refund, you cannot cancel it.
We will send you shipping details once a tracking number has been assigned to the order and let you know what items have left the factory.
Yes, you may change your delivery address (assuming your order has not been delivered). We recommend contact us immediately upon realising that the address may be wrong with your order. If your order is already in transit, there may be additional freight charges incurred. Please contact your shade specialist directly for help
When your order is paid for, you will receive an email from our accounts team with your invoice and packing slip. This packing slip will show you all the items you are to receive. When the package/s are delivered, ensure you check the contents and tick off the items on your packing slip. You will have 48 hours to check your items once all packages have been delivered. After this time, you may incur replacement fees. If you have made payment and have not received a packing slip within two business days, please contact us so we can arrange for this to be sent.
Because of this, we recommend contacting us immediately upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need, however, there may be additional costs incurred.
Please contact us directly if there’s an issue or something that needs to be changed.
If you have received the incorrect product, we will have the right product sent to you promptly. To return the incorrect product, we will send you shipping documents to attach to the carton and will arrange for our courier to collect the package at a time that suits you. For non-rural areas, we can arrange collections from a residential or business address. For rural areas, we may request you to drop the package off to the local depot.
If you have received extra products you can return the product. To return the incorrect product, we will send you shipping documents to attach to the carton and will arrange for our courier to collect the package at a time that suits you. For non-rural areas, we can arrange collections from a residential or business address. For rural areas, we may request you to drop the package off to the local depot.
We accept Visa, Mastercard, as well as PayPal. You can set up automated billing. If you want to set up invoicing for larger transaction amounts, please contact ANOU.RIORIGINAL.COM.
There are several reasons why your credit card may not be accepted. We suggest you try the following: Verify your credit card number and expiry date, confirm you are using your credit and not your debit card, and check that you haven’t exceeded your transaction limit. If, after exploring these possible causes, your card is still not accepted, either use an alternate card or contact your financial institution.
We are not able to amend an invoice which has already been issued. You can edit your payment details by logging into your Typeform account in the Plan + Billing menu. Once you’ve updated your information, all future invoices will be issued with your last amendments.
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